Find answers to common questions about your Safiri by Citrus Driver Account
Registration, verification, and password resets
Routes, trip management, and incident reporting
Data protection and privacy measures
Technical support and platform compatibility
The Driver account is a dedicated, user-friendly platform designed exclusively for school transport drivers. It provides real-time route updates, streamlined trip management, and tools to track student pick-ups and drop-offs. The dashboard also enables seamless communication with school administrators and parents while allowing drivers to monitor vehicle performance.
User-friendly platform for school transport drivers
Real-time route updates
Trip management
Student tracking
Communication tools
You can register by visiting the Safiri by Citrus Driver portal. During registration, you will be required to enter your personal details, driver credentials (such as your driver's license information), and vehicle details. Once submitted, your account will be verified against pre-registered school records, and you will receive a confirmation notification.
Visit the Safiri by Citrus Driver registration page
Provide your name, contact information, and other personal details
Submit your driver's license information and other required credentials
Provide information about the vehicle you'll be using for transportation
Wait for verification against school records and receive confirmation
Accurate information is essential for proper account verification. If your details are incorrect or incomplete, the registration process may be delayed or your account may be rejected. Please ensure all information is up to date and matches your official documents.
To prevent delays, double-check all information before submitting your registration.
If you've already submitted incorrect information, please contact our support team at support@citruslabs.co.ke to update your details.
Your account is verified automatically through our system, which checks your provided details against school records. This ensures that only qualified and authorized drivers are granted access to the Platform.
Your credentials are received by our system
Information is cross-checked with school records
Account is activated upon successful verification
Once your account is active, you can log in to the dashboard to view your daily route assignments, live bus tracking, and real-time notifications regarding any schedule changes or emergencies.
Dashboard Route View Example
The route information automatically refreshes every 30 seconds to ensure you have the most current data.
The dashboard includes features for trip management, student management, communication, vehicle performance monitoring, and notifications.
Your data is protected with industry-standard security measures including encryption, secure cloud storage, and strict access controls. We adhere to Kenyan data protection laws to ensure your personal information is safeguarded at all times.
We use the latest security protocols to protect your information
All data is encrypted both in transit and at rest
Data is stored on secure, enterprise-grade cloud servers
Only authorized personnel can access sensitive information
We adhere to all relevant data protection regulations
For more details about how we protect your data, please review our Privacy Policy and Data Policy.
If you forget your password, use the "Forgot Password" feature on the login page to receive a password reset link via email. Follow the instructions provided in the email to create a new password.
Click "Forgot Password" on the login screen
Enter your registered email address
Check your email for the password reset link
Create a new secure password
For security reasons, password reset links expire after 24 hours. If your link has expired, you'll need to request a new one.
For technical support or any issues related to your Driver account, please contact our support team at support@citruslabs.co.ke or call +254 112 400 000 during business hours.
The Platform includes an incident reporting tool within the Driver dashboard. You can report any issues related to safety or trip management, and your report will be forwarded to the appropriate school administrators for prompt action.
Navigate to the "Incident Reporting" section in your dashboard
Select the incident type from the dropdown menu
Enter all relevant details about the incident
Submit the report to alert school administrators
Follow up as needed through the dashboard communication tools
For emergencies requiring immediate attention, please also contact the school directly by phone.
Yes, the dashboard allows you to access detailed trip histories, including pick-up and drop-off logs, and view performance metrics related to your driving activities.
View complete records of all your past trips
Track your adherence to scheduled pick-up and drop-off times
View data on optimal route following and time management
See how your performance metrics change over time
The Safiri by Citrus Driver platform is optimized for both desktop and mobile devices. It supports major browsers such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, ensure your device and browser are up to date.
Desktop Computers
Laptops
Tablets
Smartphones
Google Chrome
Mozilla Firefox
Safari
Microsoft Edge
We recommend using the latest version of these browsers for optimal performance and security.
Yes, the Platform offers a mobile-optimized interface for drivers to access real-time updates and manage their trips on the go. Check the official app stores for the latest version of the Safiri by Citrus mobile app.
If you couldn't find the answer you're looking for, our support team is here to help.