Driver Support – Empower Your Journey

First, ensure you have a stable internet connection. Then, try these steps:

1. Verify your username and password are correct
2. Clear your app cache and restart your device
3. Update the app to the latest version
4. If issues persist, use the "Forgot Password" option or contact our support team

To report a technical issue:

• In-app: Go to Settings > Help > Report a Problem
• Email: Send details to support@safiri.citruslabs.co.ke
• Phone: Call our support line during business hours

Please include your device model, app version, and screenshots if possible.

Payments are processed every Friday for the previous week's completed rides. Funds typically appear in your bank account within 1-3 business days after processing. You can track your payments in the Earnings section of the app.

In case of an accident:

1. Ensure the safety of all passengers
2. Call emergency services if needed
3. Contact the Emergency Hotline: +254 711 987 654
4. Document the scene with photos
5. Collect contact information from witnesses
6. File a detailed report in the app under Safety > Incident Reporting

Remember, student safety comes first at all times.

To improve your driver rating:

• Maintain a clean, well-maintained vehicle
• Be punctual for all pickups and drop-offs
• Drive safely and follow traffic rules
• Communicate professionally with parents and schools
• Complete the "Communication Skills Training" in our Training Resources section

Consistently applying these practices will help improve your rating over time.