How It Works – A Streamlined Process for Drivers

Smart. Safe. Seamless.

At Safiri by Citrus, we make every step of your day simple and efficient. Our process is designed to get you on the road quickly, manage your trips seamlessly, and ensure student safety while keeping communication, payments, and security at the forefront.

1

Getting Started

Your journey begins with a seamless onboarding experience:

School Invitation

Your school adds you as a driver by entering your details into our secure system.

School administrators input your contact information
Your driver profile is created in the system

Instant Credentials

Receive your temporary password via SMS or email and complete your first-time login by changing it and verifying your identity.

Get your temporary password securely delivered
Change to a permanent password of your choice
Complete identity verification for enhanced security

Profile Setup

Quickly add your contact information, emergency contacts, and upload your profile photo.

Update your personal contact details
Add emergency contacts for safety protocols
Upload a clear profile photo for identification

Route & Vehicle Assignment

Instantly view your assigned routes and student lists.

Access your daily route maps and directions
Review detailed information about your assigned vehicle
View complete student lists with pickup/dropoff locations
Getting Started Process
2

Managing Daily Trips

Operate your trips with confidence from start to finish:

Before the Trip

Check Daily Schedule

Review your assigned routes, pickup times, and student information for the day.

Complete Vehicle Check

Perform essential safety checks and confirm vehicle readiness for the journey.

Verify Your Identity

Confirm your identity through the app using facial recognition or PIN verification.

Start Trip with One Tap

Begin your route with a simple tap in the app to activate trip tracking.

During the Trip

Follow GPS Navigation

Get turn-by-turn directions optimized for your specific route and vehicle type.

Student Pickup Process

Follow our streamlined verification process to ensure student safety:

  • Scan Student QR Code displayed by guardian
  • Or Enter Student PIN as alternative verification
  • Confirm Student Boarding in the app
  • System auto-notifies parents & school of successful pickup

Automatic ETA Updates

The system continuously calculates arrival times based on your current location and traffic conditions.

Handling Delays

If unexpected delays occur:

  • Send a delay alert with a single tap
  • System automatically updates ETA for all stakeholders

After the Trip

Verify Student Drop-offs

Confirm each student has been safely handed over to authorized guardians.

Mark Trip as Complete

Finalize the trip in the app to record successful completion of the route.

Review Trip Summary

Access detailed statistics including distance traveled, time taken, and student attendance.

Receive/View Feedback

Get insights from parents and schools to help improve future trips.

Mobile App Screen

Interactive Demo

See how the app works during trips

3

Student Management

Keep student safety and attendance at the core of your responsibilities:

Attendance Tracking

  • Mark Students Present

    Quickly check off students as they board the vehicle

  • Absence Notifications

    System automatically flags and notifies about student absences

Safety Checks

  • Verify Student Handover

    Confirm authorized guardians are receiving students at drop-off

  • Check Security Code

    Verify security codes from parents for additional security

  • Unauthorized Alert

    Trigger immediate alerts for any unauthorized pickup attempts

Incident Reporting

  • Report Unsafe Behavior

    Document and report any concerning student behavior

  • Report Accidents

    Quickly log any accidents with detailed information

  • Report Pickup Issues

    Flag problems with pickup or drop-off processes

Comprehensive Student Management

Our platform makes managing student safety seamless, with built-in verification systems, real-time attendance tracking, and instant reporting tools. Every feature is designed to maximize safety while minimizing administrative burden on drivers.

  • Save time with quick attendance tracking
  • Ensure student safety with multi-layer verification
  • Maintain clear communication with all stakeholders
  • Document incidents with ease and accuracy
Student Management Features
4

Communication System

Stay connected and informed throughout your day:

Communication with School

Route Adjustments

Receive and respond to route change requests from school administrators

Schedule Changes

Get instant notifications about school schedule modifications

Communication with Parents

Pickup Updates

Send and receive real-time updates regarding student pickups

Delay Notifications

Easily notify parents about any delays in the schedule

Route-Based Group Chats

Route Updates

Share important updates with all stakeholders on a specific route

Threaded Discussions

Keep conversations organized with topic-based threading

Messaging Features

Read Receipts

Confirm when messages have been received and read

Typing Indicators

See when others are responding to your messages

Offline SMS Messaging

Fallback to SMS when internet connectivity is unavailable

Communication Screen 1 Communication Screen 2 Communication Screen 3

Seamless Communication

Our integrated communication system ensures you're always connected to the right people at the right time. With multiple channels and smart features, you'll never miss important updates or messages.

5

Payment & Expenses

Manage your earnings and expenses transparently:

Trip Earnings

View Earnings History

Access detailed records of all your past earnings with comprehensive breakdowns

Check Pending Payments

Monitor upcoming payments and their expected processing dates

Expense Management

Log Fuel Expenses

Record fuel costs with receipt uploads for easy reimbursement

Log Maintenance Costs

Track and document vehicle maintenance expenses

Log Route Deviations

Record and justify any necessary diversions from planned routes

Reimbursement Requests

Submit Reimbursement Request

Easily create and submit expense reimbursement requests with supporting documentation

Track Approval Status

Monitor the progress of your reimbursement requests through the approval process

Payment & Expenses Dashboard

The Safiri by Citrus payment dashboard provides complete transparency into your earnings and expenses

6

Security Measures

Drive with the highest level of safety and accountability:

Identity Verification

  • Facial Recognition technology ensures only authorized drivers can operate vehicles
  • PIN Verification provides a secondary security layer for driver authentication

Student Safety Measures

  • Boarding Verification with unique QR codes for each student
  • Guardian Verification ensures students are only released to authorized individuals

Emergency Protocols

  • SOS Button for immediate emergency assistance
  • Quick Access to emergency contacts with one-tap calling
  • Accident Reporting with automated notification to relevant stakeholders

Performance Tracking

  • Punctuality Scores help maintain reliable service
  • Safety Ratings monitor and encourage safe driving practices
  • Parent Feedback provides insights for continuous improvement

Ready to Experience Safiri by Citrus?

With Safiri by Citrus, every detail is engineered to deliver a smart, safe, and seamless driving experience. Get on board, stay efficient, and drive with confidence knowing that our comprehensive system has your back every step of the way.